TellySend is an email and SMS marketing platform and service operated by Allante Johnson LLC ("TellySend", "we", "us"). This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It covers our website (tellysend.com), our app (app.tellysend.com) and the email and text messages we send for the brands we work with.
Two kinds of information
Information about you: when you visit our website, contact us, or use the app as a brand or agency we work with. We decide how this is used.
Information we handle for brands ("Customer Data"): the contacts, orders and messages of the brands we work with, such as a store's subscribers. The brand decides how this is used, and we process it on the brand's behalf as its service provider. If you're a subscriber of a brand, that brand's privacy policy governs your information, and you can contact the brand directly. We'll help the brand with your request.
What we collect about you
- Contact form: your name, email, brand, website, what you sell, list size, your message, and the page or link that brought you to the form.
- App accounts: your name, email, role and password (stored hashed, never in plain text), and sign-in records such as time and IP address.
- Billing: payments are processed by Stripe. We receive the payment status and the last digits and brand of a card, never the full card number.
- Technical data: IP address, browser and device type, and the pages requested, which our servers and security providers log to keep the service running and to stop abuse.
What we handle for brands
- Contact details: email address, name and phone number.
- Consent records: when, where and how a person agreed to email or texts, including the exact wording shown, and every later change, such as an unsubscribe.
- Store activity sent by the brand's store, such as orders, carts and products viewed, used to send the right message and to show which messages led to sales.
- Message activity: whether an email or text was delivered, opened or clicked, and any reply such as STOP. Emails may contain a small image and tracked links that tell us when they're opened and clicked, and links may carry a code that connects a later purchase to the message.
- Signup form submissions made on a brand's forms.
How we use information
- To provide, run and improve the service, including sending email and texts.
- To answer your inquiries and send proposals you ask for.
- To bill for the service.
- To protect deliverability and security: honoring unsubscribes, suppressing invalid addresses, pausing sends when complaints or bounces rise, and stopping fraud and abuse.
- To meet legal obligations.
We use AI service providers to power some features, such as copy suggestions and reports. They process information only to provide those features for us.
Text messages
We send text messages only to people who agreed to receive them from that brand. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages. Reply STOP to any message to opt out, and HELP for help. Message and data rates may apply.
Who we share information with
We don't sell personal information. We share it only with service providers that help us run TellySend, under agreements that limit their use of it to providing their service:
- Cloud hosting and database providers.
- Email delivery (Mailgun) and SMS delivery providers and mobile carriers.
- Payment processing (Stripe).
- Security, error monitoring and logging providers.
- AI service providers, for the features above.
- The form service that delivers our website's contact form to our inbox.
We may also share information if the law requires it, to protect our rights or anyone's safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
Cookies and advertising
Our app uses cookies to keep you signed in. Our marketing pages may use the Meta Pixel to measure our own advertising, which lets Meta see that a browser visited our site. You can limit this in your browser settings and in your Meta ad settings. We never put advertising pixels in the app, on brands' signup forms, or in the emails and texts we send for brands.
How long we keep information
We keep account and billing records while you work with us and as long as tax and accounting rules require. We keep Customer Data while the brand uses TellySendand delete it after the account ends, unless the brand asks us to return it first or the law requires us to keep it. Unsubscribe and opt-out records are kept as long as needed to keep honoring them.
Security
We encrypt data in transit, store passwords hashed, limit access by role, keep each brand's data separate, and log security events. No system is perfectly secure, so tell us right away if you think an account has been compromised.
Your choices and rights
- Unsubscribe from any email with the link at the bottom, or reply STOP to a text.
- Ask us to access, correct or delete information about you through our contact page. We'll confirm the request comes from you before acting on it. If your information came from a brand we work with, we'll pass the request to that brand and help it respond.
- Depending on where you live, you may have more rights under your state's privacy law. We won't treat you differently for using them.
Children
TellySend is for businesses and adults. We don't knowingly collect information from anyone under 18.
Where information is stored
Information is stored and processed in the United States.
Changes
If we change this policy, we'll update the date at the top, and tell customers about significant changes by email.
Contact
Allante Johnson LLC, doing business as TellySend. Reach us through our contact page. See also our Terms of Service.